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State of STRs - Be Prepared
Independent short-term vacation rentals are under attack in all states. This post focuses on New Hampshire, that state that I operate my...
Julie Fergus
103 views

Time to Differentiate!
It is no secret that the vacation rental industry is saturated. Supply is high; this means lots of competition to get a potential guest's...
Julie Fergus
14 views


Communcation with Guests
As a seasoned vacation rental owner, I know that communication with guests is of the utmost importance. I follow a structured...
Julie Fergus
84 views


How to Clean a Vacation Rental
Cleaning a vacation rental is different than cleaning a private residence. The key difference is a paying guest will arrive to the home...
Julie Fergus
37 views

Short-term Rentals Long-term Planning
It is no secret now, "they" are coming after your vacation rental! Do you have a plan B? I have been shocked at the speed at which towns...
Julie Fergus
24 views


Decisions, decisions.
Is critical thinking a lost skill? It is my opinion that many people may have never learned how to think critically. This opinion is...
Julie Fergus
35 views


Advice for Newbies - DIY Pre-Season Prep
Being in control of your vacation rental is the most important element for a successful venture. I have been a DIY vacation rental owner...
Julie Fergus
25 views

Make Guests Feel Welcome
Travelers have made an effort to book and travel to your property. Show appreciation for that by having something for them upon arrival....
Julie Fergus
126 views


Advice for Newbies - Design
Good design is important for all businesses in some form; the vacation rental requires good design. As a professional home designer and...
Julie Fergus
94 views


Advice for Newbies - Choose Property Wisely
With fifteen years of vacation rental ownership and management I have advice and insight to share. I was fortunate to create my first...
Julie Fergus
52 views


Patience and Anger-Management Required
People are vacationing again; mainly in rural, lake, mountain, beach locations. While most guests are great there are many that are not....
Julie Fergus
31 views


Summer Rental Season After COVID-19 Lockdown
From my view in a summer resort area of New Hampshire, travelers are back. Once all of the cancellations were done, our places booked...
Julie Fergus
11 views


Life After Lockdown
Those months of lockdown were difficult for many. Vacation / short term rental owners likely thought it was tragic. One of our rentals...
Julie Fergus
50 views


How to Avoid Complaints and Guest Disappointment
Set expectations. What do I mean? Well, guests are on vacation and they want to have a great experience. When guests don’t love your...
Julie Fergus
185 views


Are guests making you mad?
Do you allow guests to push your buttons, stress you out, or annoy you? It might be your ego, not your guests taking the fun out of...
Julie Fergus
41 views


Screening Guests
Whether using HomeAway, Airbnb, or other listing platform you can screen your guests. First, you must turn off automatic booking....
Julie Fergus
64 views


Managing Your Reservation Calendar -Analog vs. Digital
Analog Version Managing your calendars over multiple OTAs is easier than you might think, unless you have instant book. I know the OTAs...
Julie Fergus
24 views


Self-Sufficient Guests
Should guests be self-sufficient or should they get more service? Whichever way you want to set up your rental is up to you. It is...
Julie Fergus
48 views


9 Steps to Stain-Free Towels and Sheets
Facebook groups for vacation rental and short-term rental owners have lots of discussion about stains left by guests on sheets and...
Julie Fergus
665 views

Book Guests Directly
Getting direct bookings has its benefits. What I like most is that I have real security deposit that I control and do not have to submit...
Julie Fergus
31 views
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